Home / Refund and return goods policy

Refunds (if applicable)
Our refund policy affects the goods broken in transport and goods you'd like to return in 30 days after delivery.

As soon you receive broken good you should send us a photo of a broken good on the same day you received the package together with a proof that is the day of delivery (tracking code link or photo of the official document). In the very same e-mail please choose the option of sending a replacement of the piece or refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

It can happen that you don't like what you got. Contact us in 30 days after delivery. Return expenses are covered by you in this case. You can opt for refund or replacement.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@boyaporcelain.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@boyaporcelain.com and send your item to:

Boya Porcelain

Zetska 4a

11000, Belgrade, Serbia .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.