Since the whole Boya production is recognized as of Serbian preferential origin it is exempted from all custom duties according to the trade agreements that Serbia has signed with the following countries and unions:

• European Union
• EFTA countries (Switzerland, Norway, Iceland, Liechtenstein)
• CEFTA countries (Bosnia and Herzegovina, Montenegro, Macedonia, Moldova)
• Russian Federation
• Belarus
• Turkey

• We deliver to Serbia and internationally according to the following fees:

Domestic (Serbia) :                        Free Shipping (Cash o Delivery)

SLO, CRO, BiH, MNE, FYORM:            9€ - Flat rate (5-10 days)

The rest of the Europe:                       15€ - Flat rate (5-14 days)

Americas                                               19€ (cca USD 22)- Flat rate (10-21 days)

Asia and Africa                                    17€ (cca. USD 20) - Flat rate (10-21 days)

Australia & Oceania:                           19€ (AUD 29) - Flat rate (14-28 days)

Turkey, Armenia, Georgia and Azerbaijan are included in the rest of the Europe plan.

Israel is included in Asia and Africa plan.

There is an option of express delivery (1-3 working days) via DHL for 51€ per parcel.  If you want to order to multiple address in the same day contact us to get lower rate. This is solely result of DHL's policy.

Shipping rate will be added to a total amount at the checkout. Also at the checkout you will be asked to pick the type of shipping.

Please review your local importing fees and taxes to avoid any surprises. We ship from Serbia. Refusal to pay any applied custom fees is not grounds for a refund. Please, check Custom Fees section of this page.

        Domestic orders arrive 1-2 business days from the date the order was placed. International orders generally arrive 7-28 business days from the date the order was placed depending on your location. 

          For custom made orders please add 10-21 days depending on type of request (see pricing and policies below) 

With every purchase we provide you with a nice certificate booklet. It holds a story on making porcelain pieces and about Boya. The last page of it is the very certificate explaining the maintenance rules and containing the hand-signed guarantee on porcelain and gold quality.

       All orders are carefully packaged to ensure safe transit. We use packing paper and bubble wrap and we always add "fragile" sticker on a parcel. We were sending with success bigger parcels oversees. Our biggest shipping so far was 32 plates to the USA. Non broke and it arrived in 12 days.

      Yes, of course and we love such orders. Still we are not able to fulfill every wish, so let's talk.  Please add 10-21 days for manufacturing or more if yo wish for a multi-person tableware set. 

       For custom made pieces please add 30% on the initial price of a piece.However, custom made private orders are about very beautiful and close collaboration with you and me. Let's start from the direct contact. Check a story about one beautiful collaboration here.

If you would like to order a piece that is out of stock or number of pieces that exceeds our stock please add 10-21 days for production and in that case no extra fee is added.

For any question on this topic do not hesitate to contact us via e-mail or the Facebook messenger (click the buttons at th bottom of the screen).

No matter handmade or industrial porcelain the same rules applied:

All pieces are dishwasher and oven friendly. If gold or any other metal is applied then don't use it in a microwave. 

Always go for gradual heating and cooling  to avoid temperature shock. Be sure not to pull a porcelain from the freezer and place it in a hot oven.

Please note that the non-glazed surfaces are not 100% stain proof. It is important to clean food (especially red sauces and baked foods) from these surfaces timely (ie. do not leave it that way over night) in order to keep the surfaces blemish free. If this still happens, warm water mixed with baking soda is a great, lightly abrasive cleaner for the  non-glazed surfaces. Simply use a scrub or bristle brush to clean with the mixture to remove light stains.

        Sure! Feel free to contact us via e-mail or the Facebook messenger (click the buttons below). We offer handmade boxes if you wish and every purchase comes with a certificate of quality. We also have our own greeting cards that we will be glad to write for you.

      Thank you for asking! The photos are not allowed for downloading directly from our website.  Contact us and we will be glad to provide you with photos that promote Boya. Please be sure to properly credit and include links in your post. 

     Wholesale orders are considered on a case by case basis. 

      Our wholesale prices depend on the size and the type of the order as well as of marketing potential we see in your order.

      Feel free to contact us.